System and Method for Alerting a List of Multiple Recipients of a User&#39;s Request for Assistance

ABSTRACT

A request for assistance from a user employing a first user device is received. The request is converted into a plurality of formatted requests. Each formatted request is formatted for receipt by a respective recipient in the list of recipients. Each of the plurality of formatted requests is broadcasted to each respective recipient in the list of recipients. A location of the first user device is provided to each recipient in the list of recipients. An assistance response to the request is received. The assistance response is sent by a particular recipient in the list of recipients. A message is broadcasted to each recipient in the list of recipients, other than the particular recipient, indicating that the particular recipient provided the assistance response. Upon receiving an update message from the particular recipient, the update message is broadcasted to each recipient in the list of recipients other than the particular recipient.

FIELD

The present disclosure relates generally to a system and method foralerting a list of multiple recipients of a user's request forassistance and more particularly to a system and method for alerting alist of multiple recipients of a user's request for assistance andproviding an update to the list of recipients when assistance isprovided to the user.

BACKGROUND

When a person wishes to request assistance from a single person oragency, the person contacts the person or agency directly by calling,texting, emailing, etc. However, if a person needs to contact one ormore people in a group of people, he/she cannot efficiently do so, ashe/she would have to contact each individual in the group of people bycalling, texting, emailing, etc. each of them. Suppose that a personrequires assistance and would like any one of a select group of friendsto offer help. The person would have to manually message each of hisfriends to see which one is available to assist. This process is timeconsuming because the person may not be sure of the best way to reachhis friends. For example, one friend may be at work and is only able toreceive a Short Message Service (SMS) message or an email; another maybe at home playing video games and can only be contacted through hisvideo gaming system. If the person places a phone call to all hisfriends, he may not be able to reach the friend who is at work and theother friend who is playing video games. Contacting people on anindividual basis by calling, texting, emailing, etc. each of them is aninefficient way of requesting assistance.

BRIEF SUMMARY

The present application provides a method, system and computer readablemedium for alerting recipients that a user is requesting assistance. Arequest for assistance from a user employing a first user device isreceived. The request is converted into a plurality of formattedrequests. Each formatted request is formatted for receipt by arespective recipient in the list of recipients. Each of the plurality offormatted requests is broadcasted to each respective recipient in thelist of recipients. A location of the first user device is provided toeach recipient in the list of recipients. An assistance response to therequest is received. The assistance response is sent by a particularrecipient in the list of recipients. A message is broadcasted to eachrecipient in the list of recipients, other than the particularrecipient, indicating that the particular recipient provided theassistance response. Upon receiving an update message from theparticular recipient, the update message is broadcasted to eachrecipient in the list of recipients other than the particular recipient.

In accordance with an embodiment, communication with each recipient inthe list of recipients other than the particular recipient is locked outto prevent additional duplicate assistance responses.

In accordance with an embodiment, an indication that the particularrecipient has not completed assisting the user is received.Communication with each recipient in the list of recipients other thanthe particular recipient is unlocked. A second assistance response tothe request sent by a second recipient in the list of recipients isreceived.

In accordance with an embodiment, the assistance response is receivedwithin a specified time.

In accordance with an embodiment, the particular recipient is employinga second user device. Traveling directions from the location of thefirst user device to a location of the second user device aredetermined. The traveling directions are provided to the particularrecipient.

In accordance with an embodiment, the request for assistance is arequest for help and one of the recipients of the list of recipients isan emergency authority.

In accordance with an embodiment, a portion of the list of recipients isincluded in a core network. The core network is expanded to includeadditional recipients. Each of the plurality of formatted requests isbroadcasted to a respective recipient of the additional recipients. If aresponse to the request is not received, the core network is expanded toinclude more recipients in addition to the additional recipients

These and other advantages of the invention will be apparent to those ofordinary skill in the art by reference to the following detaileddescription and the accompanying drawings.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 depicts a system for providing assistance to a user, inaccordance with an embodiment;

FIG. 2 depicts functional components of an exemplary user device, inaccordance with an embodiment;

FIG. 3 depicts functional components of a message status system, inaccordance with an embodiment;

FIG. 4 depicts functional components a message system, in accordancewith an embodiment;

FIG. 5 depicts functional components of a service provider data system,in accordance with an embodiment;

FIG. 6A is a flowchart of a method of alerting a list of recipients whena user requests assistance, in accordance with an embodiment;

FIG. 6B is a flowchart of a method of alerting a core network and otherswhen the core network is not responsive, in accordance with anembodiment;

FIG. 7 depicts an exemplary list of recipients, in accordance with anembodiment;

FIGS. 8A though 8F depict exemplary scenarios of a user requestingassistance, in accordance with an embodiment; and

FIG. 9 illustratively depicts components of a computer that may be usedto implement various embodiments.

DETAILED DESCRIPTION

The present application provides an easy, efficient, and fast method andsystem for alerting people included in a list of recipients that a userrequires assistance. Some examples of the request for assistance may berelated to a medical emergency, an emergency due to stranger danger, anon-emergency requiring help when a user is lost, and other urgent andnon-urgent scenarios. Although each person in the list of recipients isalerted of the request for assistance, in order to curtail multipleresponses to the request, each person in the list of recipients isinformed of all updates so that multiple and/or uncoordinated responsesto the request are prevented. Parallel messaging is used to inform andupdate the system. This way, each person in the list of recipients isinformed when a user needs assistance in a certain situation and whichrecipient is addressing the problem. The recipients in the list ofrecipients also receive status updates related to the user requestingassistance.

By using parallel messaging to inform and update the system, peopleincluded the list of recipients are informed that creator of the list ofrecipients is need of assistance in a certain situation, who isaddressing the problem, and receive status updates.

FIG. 1 depicts a system for providing assistance to a user, inaccordance with an embodiment. System 100 includes a user device 101, auser 102 employing user device 101, recipients 103, a user device 104, auser device 105, a user device 106, a user device 107, a user device108, a network 109, emergency authorities 110, message status system111, message system 112, and service provider data system 113.

In the exemplary embodiment of FIG. 1, network 109 is the Internet. Inother embodiments, network 109 may include one or more of a number ofdifferent types of networks, such as, for example, an intranet, a localarea network (LAN), a wide area network (WAN), a wireless network, aFibre Channel-based storage area network (SAN), or Ethernet. Othernetworks may be used. Alternatively, network 109 may include acombination of different types of networks.

User device 101 may be connected to network 109 through a direct (wired)link, or wirelessly. User device 101 may have a display screen fordisplaying information. For example, user device 101 may be a personalcomputer, a laptop computer, a workstation, a mainframe computer, amobile communication device such as a wireless phone, a personal digitalassistant, cellular device, a laptop computer, a netbook, a tabletdevice, a wearable device, a smart device, etc. Other devices may beused.

Message status system 111 communicates directly with message system 112,as depicted in FIG. 1. The communication may be through a privatenetwork such as a virtual private network (VPN). The communication maybe established through an Intranet via a direct (wired) link, orwirelessly.

Each of user devices 104 through 108 in FIG. 1 may be connected tonetwork 109 through a directed (wired) link, or wirelessly. Names (oruser names, avatars, etc.) and contact information of recipients 103employing user devices 104 through 108 may be listed as a list ofrecipients 407 in storage 406, in a memory 401 in message system 112, asshown in FIG. 4. In an embodiment, contact information of recipients 103may be stored online in a cloud server, such as message system 112 orelsewhere. Contact information of recipients 103 stored in the list ofrecipients 407 may otherwise be accessible by message system 112 andstored externally. Details regarding contact information of recipients103 included in a list of recipients 407 (shown in FIG. 7) are describedherein.

FIG. 2 depicts functional components of an exemplary user device, inaccordance with an embodiment. User device 101 includes a display 202, amemory 203, a processor 204, a positioning system 205, and an alertapplication 206. Alert application 206 allows a user employing userdevice 101 to send an alert to multiple recipients when the userrequests assistance. Positioning system 205 may be a Global PositioningSystem (GPS), a GPS application, a locator beacon, etc. In the depictedembodiment, user device 101 belongs to user 102 who requests assistance.

Display 202 provides display of webpages, emails, documents, text,images, videos, and other information.

If user 102 requests assistance using user device 101, memory 203 maystore a copy of the request for assistance issued by user device 101.Memory 203 may also store other data including a current location ofuser device 101 (as determined by positioning system 205), a currentdate, a current time, and other information concerning user device 101.

When user 102 employing user device 101 wishes to activate a request forassistance, user device 101 communicates the request to message system112. Along with the request for assistance, user device 101 may transmita current location of user device 101, a day, a date, a time, a natureof the request (e.g., whether it's an emergency event, or anon-emergency event), and other information that would be helpful inproviding assistance to the user.

In an embodiment, user device 104, user device 105, user device 107, anduser device 108 shown in FIG. 1 each have the alert applicationinstalled thereon.

FIG. 3 depicts functional components of a message status system 111, inaccordance with an embodiment. Message status system 111 includes amemory 301, a status coordination module 302, and a processor 303.Memory 301 includes a status message storage 304.

FIG. 4 depicts functional components of a message system 112, inaccordance with an embodiment. Message system 112 includes a memory 401,an intelligence module 402, a message adaptor and generator 403, and aprocessor 404. Memory 101 includes a message storage 405 and a storage406. Storage 406 stores the list of recipients 407. Message system 112receives a request for assistance sent by a user. Message system 112keeps recipients 103 apprised of all developments and updates andprevents multiple responses to the user's request for assistance bycommunicating with message status system 111. Message status system 111stores all communication between the user and the recipients andinstructs message system 112 to act based on the communication. Messagesystem 112 provides the recipients with information regarding therequest, who is and/or has responded to the request, the current statusof the request (e.g., whether the issue is resolved, in the process ofbeing resolved, or unresolved), the location, day, date, time of thesender request, and the resolution to the request for assistance.Message system 112 stores contact information regarding recipients 103in a list of recipients 407 in storage 406. The information stored aspart of the list of recipients 407 may include contact information suchas recipient email addresses, recipient mobile phone numbers, recipientlandline numbers, etc. Contact information may also include preferredcontact methods of each of the recipients, secondary contact methods ofeach of the recipients, which group(s) the recipients belong to, etc.

FIG. 5 depicts functional components of a service provider data system113, in accordance with an embodiment. Service provider data system 113includes a memory 501 and a processor 502. Memory 501 includes acustomer data storage 503, a device data storage 504, and a service planstorage 505. Service provider data system 113 retains details regardingrecipients (e.g., details related to recipient phone numbers).

An administrator in charge of a system for alerting multiple recipientscreates a list of recipients 407. The list of recipients 407 ismaintained in storage 406. The administrator may be user 102 or anotheruser (as described below). The administrator employs a user device(e.g., if the administrator is user 102, user 102 employs user device101 or another device) to create the list. The administrator utilizes aweb interface provided by an alert application in order to create thelist. The administrator uses the web interface to communicate listinformation to message system 112. In the depicted embodiment, the listinformation includes the list of recipients along with contactinformation of each of the list of recipients that may be stored withinstorage 406. In other embodiments, the list may be stored at user device101, in a cloud server, and/or elsewhere. The administrator and/or user102 may create the list by visiting a website managed by message system112 and create the list on the website, via network 109. User 102 maycreate the list using a mobile application (e.g., an alert application)or other application. The list may be stored online such that user 102can access the list any time by logging onto the website, cloud server,or application. The administrator and/or user 102 creates the list ofrecipients so that one or more of the recipients on the list areinformed when the user requests help. Details regarding the user's helprequest are described herein with respect to FIG. 6A.

Details regarding the list of recipients are described in FIG. 7. FIG. 7depicts an exemplary list of recipients, in accordance with anembodiment. User 102 creates a list of recipients 407. User 102 maycreate the list by inserting a name of a person and contact informationof the person (email address, mobile phone number, landline number,phone number, etc.). Each person in the list may have one or moreassociated pictures, avatars, other graphics, etc., that are provided inthe list of recipients 407. For each person in the list, a preferredcontact method 702 may selected. For example, if a user has a phonenumber and an email address listed, the preferred contact method for theuser may be selected as email. Additional contact methods includingsecondary contact methods, etc. may also be listed. The list ofrecipients 407 includes a column called “Listed in” 704. This columnidentifies which group(s) a recipient belongs to. Groups include a corenetwork, family, co-Workers, buds, neighbors, etc. Other groups may becreated by user 102. Each of the groups may be associated with a natureof a request for assistance. For example, recipients listed in thefamily group may include recipients to contact in case the nature of therequest for assistance is indicative of an emergency. Recipients listedin the buds group may include recipients to contact in case the natureof the request for assistance is indicative of a non-emergency.Recipients in the core network will always receive a request sent byuser 102, regardless of the nature of the request. Details regarding thecore network are described below. In the exemplary embodiment depictedin FIG. 7, Martha may be listed in the core network, family, andco-workers groups.

The list of recipients 407 may include additional columns indicatingadditional contact methods. Additional contact methods include a useridentification of a person subscribed to a service, a user name orhandle of a device's application, etc.

In an embodiment, multiple people may create, access and update the listof recipients 407. For example, a family including a mother, a father, asister and a brother may all access and share a list of recipients. In ashared list environment, one or more administrators may be in charge ofthe list. The administrators may have privilege to create and/or editthe list whereas other users may only have privilege to view and accessthe list. The other users may be able to alert the list when assistanceis needed, but may be limited in terms of editing the list. The list ofrecipients 407 can encompass a group of recipients in a personal networkof user 102.

FIG. 6A is a flowchart of a method of alerting a list of recipients whena user requests assistance, in accordance with an embodiment. User 102employing user device 101 requires assistance. User 102 employs alertapplication 206 on user device 101 to send a request for assistance. Inan embodiment, user device 101 uses interface methods such as soft key,voice activation, physical metrics, etc. to create and/or transmit therequest for assistance using alert application 206 which is installed onthe user device. For example, user 102 may select a soft key displayedon user device 101 when alert application 206 is opened/activated inorder to send a request for assistance. User 102 may alternativelyselect a physical key on user device 101 when alert application 206 isopened/activated and activate the request for assistance by depressingthe physical key. User 102 may use voice commands or other commands toactivate the request. The type of assistance that is requested by user102 may be selected to be sent to a particular group (e.g., recipientsin the neighbors' group). User 102 may transmit the request in anyformat including video, audio, and/or text. In an embodiment, alertapplication 206 of user device 101 communicates with service providerdata system 113, via network 109 in order to verify a device, serviceplan, and/or customer information. Alert application 206 sends therequest for assistance to service provider data system 113 along with alocation of the user (as determined by positioning system 205). Inanother embodiment, the location may be transmitted by alert application206 separate from the request for assistance. Service provider datasystem 113, after verifying the device, service plan, and/or customerinformation, forwards the request for assistance to message system 112,via network 109. In another embodiment, alert application 206 forwardsthe request for assistance to message system 112, via network 109.

At step 604, a request for assistance is received. Message system 112receives a request for assistance sent from user 102, employing userdevice 101. As described above, the request is created by user 102 andtransmitted by user device 101 to service provider data system 113, vianetwork 109. The request is then forwarded (after verification isperformed by service provider data system 113) to message system 112,via network 109.

Intelligence module 402 of message system 112 receives the request forassistance, analyzes the request and stores the request for assistancein message storage 405. Message system 112 then queries storage 406 toobtain user 102's list of recipients 407 along with contact information(e.g., a preferred method of contacting respective recipients) of therecipients. Intelligence module 402 communicates with message statussystem 111 to send the identity of user 102 (e.g., user 102's phonenumber, user identification, etc.), the request for assistance, the listof recipients 407, and contact information including preferred method ofcontact for each recipient in the list. Status coordination module 302of message status system 111 receives the user's identity, the requestfor assistance, the list of recipients 407, and contact informationincluding preferred method of contact for each recipient in the list.Status coordination module 302 processes the user's identity, therequest for assistance, the list of recipients 407, and contactinformation including preferred method of contact for each recipient inthe list and creates an incident for storing in status message storage304. Status coordination module 302 informs intelligence module 402 thatthe incident is logged. This way, status coordination module 302 keepstrack of all updates that occur in response to the request forassistance and can instruct message system 112 to react the update(s)accordingly. For example, user 102 may be involved in an emergency ornon-emergency situation in which he/she wishes to transmit a request forassistance to a list of recipients. The request for assistance may be arequest for help. Status coordination module 302 keeps track of thestatus of the request. When the request for assistance is received bystatus coordination module 302, status coordination module 302recognizes that user 102 is requesting assistance. After message statussystem 111, specifically status coordination module 302, creates theincident and stores the request, an acknowledgment may be sent tointelligence module 402 of message system 112. The acknowledgementinforms intelligence module 402 that the incident has been created.Intelligence module 402 then informs message adaptor and generator 403to convert the request (as described below with respect to step 606).

In an embodiment, alert application 206 may provide for display aplurality of predetermined formatted messages and/or canned statusmessages to user 102 to select prior to submitting the request. Thecanned status messages may be stored in status message storage 304 andprovided to user 102, via network 109 and/or stored within user device101. Some examples of canned status messages include “I'm lost,” “I'm ina dangerous situation,” “No one picked me up from ______,” “There's astranger I'm worried about,” “I'm stuck on ______,” “I'm stuck in a snowstorm,” “I've fallen,” etc. In another embodiment, user device 101 maycreate a custom request configured by user 102. The custom request iscommunicated to message system 112 which then communicates the customrequest to status coordination module 302. Status coordination module302 may store the custom request in status message storage 304. Messagesystem 112 further provides the custom request to recipients included inthe list of recipients 407, as described below.

In another embodiment, an emergency message may be selected by user 102by depressing a certain key or keystrokes, issuing a particular voicecommand, depressing a key in a certain pattern (e.g., double tapping),etc. For example, if the user is in an emergency situation and cannoteasily type or select a canned status message, the user may depress akey that transmits a “red alert” request to service provider data system113 that forwards it to message system 112. In another embodiment, theuser may not be sure if activation of a “red alert” request isnecessary, and a recipient that receives the user's request may insteaddetermine to activate the “red alert” request based on the nature of therequest for assistance that is sent. If the user himself/herselfactivates the “red alert” request, the selection of the “red alert”request for help can automatically alert the user's list of recipientsof the danger that the user is in and one of the recipients can thenforward the message to emergency authorities 110. Specifically, one ofthe recipients can send the “red alert” message to message system 112via the alert application. Message system 112 instructs message adaptorand generator 403 to convert the request into a format receivable byemergency authorities 110. Messenger system 112 then informs messagestatus system 111 and sends the converted request to emergencyauthorities 110. A user and/or an administrator may define how a “redalert” emergency is handled. For example, the user may set rules forwhat occurs upon activation of “red alert” request. The rules mayinclude that emergency authorities 110 are notified, the device goesinto a silent mode so that sounds on the phone are disabled, anyincoming call is automatically rejected so that the user device does notring, the device goes into a battery saving mode, the device turns off,etc., when the “red alert” request is activated. The “red alert” requestis communicated to intelligence module 402 which forwards it to statuscoordination module 302. Status coordination module 302 transmits the“red alert” request to status message storage 304 for storage.Intelligence module 402 performs further processing.

The user may also set rules that trigger certain responses for othertypes of requests. For example, in case the “I'm lost” request istriggered, the user may set a rule that recipients in the list ofrecipients who are located within a certain vicinity of the user deviceare notified so that they are able to assist the user find his/her way.In another embodiment, if the user is a child and is unable to determinewhether or not to activate the “red alert” request or is unable toactivate the “red alert” request, an administrator (such as a parent)can manually or automatically make that determination for the child. Theadministrator may also set a rule that upon activation of the “I'm lost”request, a particular event is triggered. For example, if the childactivates the “I'm lost” request, an automatic “red alert” request issent to emergency authorities indicating that the child is lost alongwith the child's location. In another example, if an “I'm lost” requestis activated, a certain person(s) in the list of recipients (such as aparent(s), grandparent(s)) are contacted and the user's deviceautomatically dials the number of the certain person(s) who may providethe user with directions.

In an embodiment, a particular group in the list of recipients 407 maybe chosen to broadcast the request for assistance to. For example,recipients identified under the family group (shown in FIG. 7) may beselected to provide the request for assistance. Therefore, therecipients in the list of recipients 407 described herein may refer to aportion of the list of recipients 407 (and not all of the recipients inthe list).

Referring again to FIG. 6, at step 606, the request is converted to aplurality of formatted requests, each formatted request formatted forreceipt by a respective recipient in the list of recipients. The requestis converted by message adaptor and generator 403 into to a plurality offormatted requests, where each formatted request is formatted forreceipt by a respective recipient in the list of recipients 407.Intelligence module 402 may receive a custom request transmitted by user102, in step 604. The custom request may not be stored in message store405 or may not have an equivalent canned message that is stored inmessage storage 405. Details regarding canned messages are describedbelow. Intelligence module 402 forward the request to statuscoordination module 302, which stores the request in status messagestorage 304 so that future requests that include the custom request (orare similar to the custom request) will have associated stored cannedmessages and can be dealt with in a proper manner. Intelligence module402 also forwards the custom request to message adaptor and generator403. Message adaptor and generator 403 determines how to convert therequest to a plurality of formatted requests so that each respectiverecipient in the list of recipients 407 can receive a respectiveformatted request. Specifically, intelligence module 402 providesmessage adaptor and generator 403 with instructions on how to convertrespective messages to formats that can be received by respectiverecipients, based on the respective methods of contacts provided in thelist of recipients 407. This way, each recipient is provided with arespective formatted request that the recipient can receive/view/hear,etc. For example, if the request is received from user device 101 intext form, the text may need to be converted to audio so that arecipient that is included in the list of recipients that is employing aplain old telephone service (POTS) landline phone can receive theformatted request. Message adaptor and generator 403 may use a text toaudio converter in order to obtain an audio recording that can beforwarded to a recipient. The request may further need to be convertedto another format by message adaptor and generator 403 prior totransmission to another recipient. The request may be sent as anattachment as well. For example, the request may be forwarded as anattachment (e.g., as a video) to an email sent to one or morerecipients. In another embodiment, the request may be converted to aformat that can be received by a certain type of device (e.g., a videogame system that can display the request to a user employing user device107 in FIG. 1).

In another embodiment, intelligence module 402 communicates with messagestorage 405 to retrieve an already converted message. Message storage405 may store predetermined formatted messages and/or canned messages invarious formats. For example, if user 102 sends the “I'm lost” request,message storage 405 may store variations of the “I'm lost” cannedmessage. The “I'm lost” message may be stored as a text message, anaudio message, or a message of a different format. In an embodiment, the“I'm lost” message may be stored in English and other languages.

In an embodiment, a recipient in the list of recipients 407 may onlyhave an associated a phone number listed without indicating what type ofphone or connection the phone is associated with. In order to determinewhich format(s) to convert the request to in order to deliver respectiveformatted requests to the recipients, message system 112 communicateswith service provider data system 113. Message system 112 accesses thelist of recipients 407 to determine which of the list to send respectiveformatted requests to. Message system 112 sends an inquiry to serviceprovider data system 113 to determine additional details regarding therecipient's contact information. For example, suppose that the list ofrecipients 407 only provides a phone number for Martha withoutindicating what type of phone or connection Martha has. Message system112 may send an inquiry to service provider data system 113 to determinewhether the phone number listed for Martha is a landline number, avoice-over-Internet-Protocol (VoIP) number, or a cellular number(associated with a SIM card). Service provider data system 113 receivesthe inquiry and looks up the phone number in customer data storage 503.Service provider data system 113 then returns a response to the inquiryto inform message system 112 that Martha's phone number is a cellularnumber. Service provider data system 113 may provide additionalinformation in response to the inquiry by accessing device data storage504 and service plan storage 505. For example, service provider datasystem 113 may determine that Martha's device that is associated withthe particular telephone number is a particular model smartphone, byaccessing device data storage 504, and that the phone has an Internetdata plan and is capable of accepting steaming data, by accessingservice plan storage 505. This information is transmitted tointelligence module 402 so that the intelligence module may either pulla converted canned message from message storage 405 to transmit toMartha's smartphone. Otherwise, a converted message is sent to Martha'sphone from message adaptor and generator 403. In another embodiment,Martha may be utilizing a non-smartphone or have a phone without a dataplan. In this case, the best method of sending a converted message toMartha's phone is by SMS. Intelligence module 402 may submit an inquiryto service provider data system 113 for all recipients to determine howto submit a respective formatted request into form that is able to bereceived by a respective recipient.

In another embodiment, when user 102 sets up the list of recipients 407,the user may specify what type of message(s) a person included in thelist of recipients is capable of receiving. For example, as shown inFIG. 7, Dennis Dudley in the list of recipients 407 may have a listedemail address, a mobile number (e.g., of a smart mobile phone capable ofreceiving SMS and data), and a landline number. This information relatedto Dennis Dudley may be input by user 102 into the list of recipients407. Dennis Dudley's preferred contact method may his mobile number.User 102 may update the list or another user that is assignedadministrator privileges may update the list of recipients 407. DennisDudley himself may be able to update his contact information in thelist.

In an embodiment, message adaptor and generator 403 transmits theformatted request(s) to intelligence module 402 for further processing.

In an embodiment, message adaptor and generator 403 stores the formattedrequest(s) into message storage 405 for future use by other usersrequiring similar assistance.

At step 608, each of the plurality of formatted requests is broadcastedto each respective recipient in the list of recipients. Intelligencemodule 402 broadcasts each of the plurality of formatted requests toeach respective recipient in the list of recipients 407, via network109. Intelligence module 402 simultaneously and in parallel broadcaststhe formatted requests. Respective formatted requests are broadcastedfor receipt by respective alert applications installed on any of userdevices 104, 105, 107, and 108. Intelligence module 402 may broadcast aformatted request to a recipient in the list of recipients 407 based onthat recipient's preferred contacted method. Suppose that each of therecipients in the list employ different devices that are each capable ofreceiving different formatted requests. Each of the recipients mayemploy one of user device 104, user device 105, user device 106, userdevice 107, and user device 108 shown in FIG. 1. Intelligence module 402broadcasts a respective formatted request to each of these user devices.Intelligence module 402 may broadcast a formatted request in the form ofa text short message service (SMS) to user device 104; broadcast aformatted request in the form of an email message to user device 105;broadcast a formatted request in the form of an audio message to userdevice 106; broadcast a formatted request in the form of a video messageand a text message to user device 107; and broadcast a formatted requestthat is in a format suitable for receipt by user device 108. This way,each of the list of recipients is alerted that user 102 sent a requestfor assistance and a recipient can assist the user as a result ofreceiving the alert.

Suppose that one of the recipients is unable to receive the formattedrequest. For example, suppose that one of the recipients is in a limitedcellular coverage area and the formatted request is sent to his/hermobile device. The formatted request may not be delivered to therecipient. Intelligence module 402 would determine that the formattedrequest delivery failed (e.g., the determination made by requesting aconfirmation from the mobile device, pinging the mobile device, etc.)and send a respective formatted request to an alternative phone numberor other device associated with that recipient. For example, if thatrecipient has an associated POTS phone number included in the list ofrecipients 407, intelligence module 402 would send the formatted requestin the form of an audio message to the POTS phone number. Intelligencemodule 402 can dynamically determine capabilities of a recipient'sdevice and can override the preferred contact method of a recipient bycontacting the recipient using a secondary device at any time.Intelligence module 402 is adaptable and can intelligently determine howbest to communicate the request to the recipients. In an embodiment,intelligence module 402 may send respective formatted requests to eachphone number or device associated with a recipient. This way, therecipient may receive a respective formatted request via email, via SMS,etc. at the same time.

In another embodiment, suppose that the recipient is sent a formattedvideo request to his mobile device by intelligence module 402. If therecipient is in a spotty Wi-Fi or mobile data network area, therecipient may not be able to receive the video in a timely fashion. Insuch a situation, intelligence module 402 may determine that therecipient is experiencing issues accessing the video and mayalternatively send a formatted SMS request or a formatted audio request(which may be a prerecorded message that is relayed to the recipient bycalling the mobile device) to the recipient.

At step 610, a location of the user device is provided to each recipientin the list of recipients. A location of user device 101 is provided toeach recipient in the list of recipients 407 receiving the formattedrequest. The location may be determined by positioning system 205 ofuser device 101 and transmitted along with or separately from therequest for assistance to message system 112. In another embodiment, thelocation may be determined by using a triangulation method by pingingcell towers in the proximity of user device 101. In an embodiment, thelocation of the user device may be provided along with the formattedrequest (in step 608) to be broadcast to each recipient in the list byintelligence module 402. In another embodiment, the location may beprovided by intelligence module 402 separate from the formatted request.If user device 101 is moving and has a dynamic position, the locationmay periodically be provided to the list of recipients. In anembodiment, the location of user device 101 may be provided to the listof recipients when user device 101 moves. For example, if user device101 moves X number of feet, miles, etc., from the starting location whenan initial position of the user device was recorded (and/ortransmitted), a new updated position is provided to the list ofrecipients. In an embodiment, message system 112 may periodicallyrequest an updated location from user device 101. In another embodiment,user device 101 may transmit an updated position to message system 112,in response to an event that triggers the user device to send theupdate. An example of such an event is when the user device moveslocations. In another embodiment, along with the location of the userdevice, traveling directions (e.g., driving directions, publictransportation directions, and/or routing instructions of how to get tothe person in need of assistance) are provided to the recipients.

In an embodiment, if the location of the user device is dynamic andchanges while the user is in motion, the location information providedto each recipient would include a tracking function so that the userdevice can be followed in real-time or substantial real-time. Thetracking function may communicate with a built-in locator beacon(positioning system 205). This way, each recipient can receive a currentlocation of the user device when the user device is in motion. Thetracking function may place a moving pin on a map, where the pincorresponds to the location of the user and the map is provided to eachrecipient capable of viewing the map.

At step 612, it is determined whether a response to the request isreceived. Message system 112 determines whether a response to therequest (referred to as an assistance response) is sent by a particularrecipient in the list of recipients 407. Such a response is sent by oneof the recipients in order to alert everyone in the list of recipientsthat the recipient is willing to provide assistance or is en route toassist the user. Examples of scenarios involving some types of responsesto requests are described herein in FIG. 8. Message system 112 may set atimer to wait a specified time period to determine whether or not aresponse to the request is received.

In response to step 612, if it determined that no response to therequest is received (that is, the response is not sent by any recipientwithin the specified time period), the process proceeds to step 614. Ifmessage system 112 does not receive a response to the request that isbroadcasted to each recipient in step 608, message system 112rebroadcasts the formatted requests to each respective recipient, instep 614. The location of user device 102 may accompany theretransmission. If the location of user device 102 has changed sincestep 610, an updated location is provided to each recipient. Messagesystem 112 may wait the specified time period in step 612 prior tosending the retransmission in step 614. For example, in a case of anon-emergency, message system 112 may set a timer of 5 minutes beforedetermining that a response to the request is not received andrebroadcasting the request. However, in an emergency situation, thetimer may be set for a shorter period of time. The timer may beconfigured by user 102.

After the retransmission of the request, the process again returns tostep 612 and it is determined whether a response to the request isreceived by message system 112.

In response to step 612, if it is determined that a response to therequest (i.e., an assistance response) is received, the process proceedsto step 616. If message system 112 determines that a response to therequest is received (the response is sent by a particular recipient inthe list of recipients 407 within the specified time period set by thetimer), the message system prepares a respective message in a format forreceipt by each respective recipient (other than the particularrecipient) in the list of recipients 407, in step 616. Suppose that aparticular recipient sends an assistance response to message system 112to alert the message system that assistance is on the way to user 102.The assistance response may be transmitted via an alert application tomessage system 112 and indicate the identity of the person/recipientresponding, what action the recipient is going to take, where therecipient's location is, etc. Upon receipt of the assistance response,message system 112 converts the assistance response into a plurality offormatted assistance responses, each formatted assistance responseformatted for receipt by a respective recipient in the list ofrecipients other than the particular recipient. In an embodiment,intelligence module 402 converts the assistance response itself intomultiple formatted assistance responses. Intelligence module 402 mayobtain one or more predetermined formatted message(s) and/or cannedmessage(s) from message storage 405. In another embodiment, intelligencemodule 402 transmits the assistance response to message adaptor andgenerator 403 which either converts the assistance response into theplurality of formatted assistance responses or obtains one or morepredetermined formatted message(s) and/or canned message(s) from messagestorage 405 and provides the message to intelligence module 402 forfurther distribution.

In an embodiment, message system 112 may determine traveling directionsfrom the location of user device 101 and a location of the particularrecipient that responds to the request for assistance and provides thetraveling directions to the particular recipient. The travelingdirections may be driving directions, public transportation directions,or routing instructions of how to get to the user. The directions may beprovided on a map. If the user's location is moving (or, if theparticular recipient's location is moving), the directions may beupdated periodically in order to provide accurate routing directions.

At step 618, the message is broadcast to each recipient in the list ofrecipients, other than the particular recipient, indicating that theparticular recipient provided the assistance response. Intelligencemodule 402 broadcasts the message to each recipient in the list ofrecipients 407, other than the particular recipient, indicating that theparticular recipient provided the assistance response. Respectivemessages that are in a format for receipt by each respective recipient(other than the particular recipient) in the list of recipients 407 arebroadcasted to each respective recipient. This way, the other recipientsare made aware that the particular recipient is willing to provideassistance or is en route to assist the user.

At step 620, communication with each recipient in the list of recipientsother than the particular recipient is locked out to prevent additionalduplicate assistance responses. Message system 112 locks out furthercommunication between each recipient in the list of recipients 407 otherthan the particular recipient in order to prevent additional duplicateassistance responses. For example, a recipient using the alertapplication is locked out from responding. Since the other recipientsare provided with a status that the particular recipient is providingassistance (in step 618), multiple uncoordinated responses areprevented. The other recipients, however, are kept apprised of thesituation and are provided with updates. Message system 112 informsmessage status system 111 of the lockout and provides the identity ofthe particular recipient that can continue to communicate with messagesystem 112.

If location information of user device 101 is updated, the update iscommunicated to the particular recipient. In particular, user device 101(using alert application 206) sends the updated location to messagesystem 112. Message system 112 identifies the updated location androutes the information to message status system 111. Message statussystem 111 recognizes the updated location and informs message system112 to send an update including the location information to theparticular recipient. Message system 112 sends the updated location.

At step 622, it is determined whether an update message is received.Message system 112 determines whether an update message is received. Ifthe particular recipient does not provide an update message to messagesystem 112, the process continues to step 624. Message system 112 thensends an assistance confirmation query to the particular recipient, instep 624. In an embodiment, message system 112 may set a timer to wait aspecified amount of time prior to determining whether the update messageis not received and sending the assistance confirmation query in step624. The timer may be configured by user 102.

At step 626, it is determined again whether an update message isreceived. After submission of the assistance confirmation query, messagesystem 112 determines whether an update message is received. If anupdate message is still not received by message system 112, the processcontinues to step 628 where the locked communication with message system112 is unlocked. In an embodiment, message system 112 may set a timer towait a specified amount of time prior to determining that the updatemessage is not received, and unlocking communication with recipients'alert applications in step 628. The timer may be configured by user 102.In another embodiment, for example, in case of an emergency, a seconddetermination for whether an update message is received in step 626 maynot be made. Rather, the process may determine once whether an updatemessage is received and then unlock communication between message system112 and the other recipients in the list of recipients 407 after a shorttime period. For example, if it is important for a recipient to respondor assist user 102 in a timely fashion, there may only be a singledetermination of whether an update message is received. Prior tounlocking, message system 112 may receive instructions from messagestatus system 111 to unlock communication. This way, message statussystem keeps track of the status of the request.

After message system 112 unlocks communication in step 628, the processreturns to step 614 where the request that is converted is rebroadcastedby message system 112 to each recipient in the list of recipients 407.After the retransmission of the request, the process again returns tostep 612 and it is determined whether a response to the request isreceived by message system 112.

In response to step 622 or step 626, if message system 112 receives anupdate message, the process continues to step 630. At step 630, it isdetermined whether assistance is complete. Message system 112 determineswhether assistance is complete based on whether an update message fromone of the recipients is received. If message system 112 receives anindication from one of the recipients that the assistance is incompleteor no response from any one of the recipients is received, the processcontinues to step 628 where communication between the recipients andmessage system 112 is unlocked. Message system 112 may set a timer towait a specified amount of time prior to determining whether theassistance is complete in step 630. For example, in a case of anon-emergency, message system 112 may set a timer of 5 minutes to waitto receive an indication of whether the assistance is complete or not,or not receive an indication, before proceeding to unlock communication,in step 628. However, in an emergency situation, the timer may be setfor a shorter period of time. The timer may be configured by user 102.After message system 112 unlocks communication in step 628, the processreturns to step 614 where the request that is converted is rebroadcastedby message system 112 to each recipient in the list of recipients 407.After the retransmission of the request, the process again returns tostep 612 and it is determined whether a response to the request isreceived by message system 112.

If the particular recipient provides an update message to message statusmessage system 112 (within the set time period) indicating that theparticular recipient has completed (or is in the process of completing)assistance to user 102, it is determined that the assistance is completeand the process continues to step 632. In step 632, upon receiving anupdate message from the particular recipient, the update message isbroadcast to each recipient in the list of recipients other than theparticular recipient. The update message may be converted into aplurality of formatted updated messages, each formatted update messagesuitable for receipt by a respective recipient (as described above),prior to being broadcasted to each respective recipient. In anotherembodiment, a predetermined formatted message and/or canned messagestored in message storage 405 is broadcasted to each recipient in thelist of recipients other than the particular recipient, in step 632.

When a status message (an update, etc.) is received by message statusmessage system 112, the status message is communicated to statuscoordination module 302. Status coordination module 302 keeps track ofthe current status of the situation (e.g., is someone helping the user,who is helping the user, is the request complete, etc.) and may receivemessages, directly or via message system 112, that are sent by usersemploying user devices.

Suppose that user 102 sets up a core network. A portion of therecipients in the list of recipients 407 are included in the corenetwork. The core network may include recipients that will alwaysreceive a request sent by user 102, regardless of the nature of therequest. Suppose that user 102 sets up his/her core network to includeMartha, Aunt Bertha, and Timothy Allen. The core network may be listedas a separate list within the list of recipients 407 (not shown). Eachrecipient in the core network is listed as belonging to the corenetwork, as depicted in FIG. 7. The column called “Listed in” 704identifies which users are included in the core network group. Inanother embodiment depicted by FIG. 7, people included in the corenetwork may be identified by a marker, such as a pair of asterisks orstars around their name. In another embodiment, recipients included inthe core network may have their name and/or avatar highlighted ordifferentiated from non-core members in some manner.

Suppose that no members of the core network respond to user 102'srequest. If this occurs, the core network is expanded such that otherrecipients can instead offer assistance. FIG. 6B describes how membersof the core network are contacted, and what occurs when the core networkmembers do not respond to the request. Specifically, FIG. 6B is aflowchart of a method of alerting a core network and others when thecore network is not responsive, in accordance with an embodiment.Suppose that a core network in the list of recipients 407 is configuredby user 102. The user may define members of the core network using oneof the processes described above. User 102 sends a request forassistance that is received by message status message system 112.Message adaptor and generator 403 converts the request into a pluralityof formatted requests where each formatted request is formatted forreceipt by a respective recipient (similar to steps 602, 604, and 606 ofFIG. 6A) in the core network. At step 640 of FIG. 6B, each of theplurality of formatted requests is broadcasted to each respectiverecipient in the core network. Intelligence module 402 broadcasts eachof the plurality of formatted requests to each respective recipient inthe core network, via network 109. Intelligence module 402simultaneously and in parallel broadcasts the formatted requests.Intelligence module 402 may broadcast a formatted request to a recipientin the core network based on that recipient's preferred contactedmethod.

At step 642, a location of the user device is provided to each recipientin the core network. A location of user device 101 is provided to eachrecipient in the core network as determined by positioning system 205 ofuser device 101. The location may be transmitted along with orseparately from the request sent by user device 101. In an embodiment,the location of the user device may be provided along with the formattedrequest (in step 640) for broadcasting to each recipient the corenetwork. In another embodiment, the location may be provided separatefrom the formatted request. The location is provided in a similar manneras in step 610 of FIG. 6A.

At step 644, it is determined whether a response to the request isreceived. Message system 112 determines whether a response to therequest (referred to as an assistance response) is received, where theresponse is sent by a particular recipient in the core network. Such aresponse is sent by one of the recipients to alert everyone in the corenetwork that the recipient is willing to provide assistance or is enroute to assist the user. Examples of scenarios involving some types ofresponses are described herein in FIG. 8.

In response to step 644, if it is determined that a response to therequest (i.e., an assistance response) is received, the process proceedsto step 646. At step 646, if message system 112 determines that aresponse to the request is received (the response is sent by aparticular recipient in the core network), the message system convertsthe message into a plurality of formatted messages, where each formattedmessage can be received by a respective recipient in the core network.Each of the formatted messages is broadcasted to each respectiverecipient, other than the particular recipient, indicating that theparticular recipient provided the assistance response. Specifically,intelligence module 402 broadcasts formatted messages. This way, theother recipients are made aware that the particular recipient is willingto provide assistance or is en route to assist the user. After thebroadcast is made, message system 112 locks out communication with otherrecipients, determines whether an update message is received in order todetermine if the assistance is complete and informs the core networkwhen assistance is complete by broadcasting an update message to eachrecipient in the core network other than the particular recipient,similar to steps 620, 622, 630, and 632 of FIG. 6A. If message system112 determines that the update message is not received, that is messagestatus system 111 does not receive information from message system 112that someone took action, an assistance confirmation query is sent andit is again determined whether an update message is received, similar tosteps 622, 624, and 626 of FIG. 6A. If an update message is notreceived, message system 112 unlocks communication and the request thatis converted into a plurality of formats is rebroadcasted, similar tosteps 628 and 614 of FIG. 6A. If, however, an update is receivedindicating that assistance is incomplete, message system 112 unlockscommunication and the request that is converted is rebroadcasted, and anupdated location of the user (if available) is broadcasted, similar tosteps 630, 628 and 614 of FIG. 6A.

In response to step 644, if it is determined that a response to therequest that is converted (i.e., an assistance response) is notreceived, the process proceeds to step 648. If a response to the requestthat is converted is not received by message system 112, then messagesystem 112 sets a timer and waits a specified period of time (set by thetimer) before rebroadcasting the request that is converted andbroadcasting the updated location of the user (if available). Messagesystem 112 rebroadcasts each of the plurality of formatted requests toeach respective recipient in the core network and broadcasts the updatedlocation of the user (if available). The timer may be contingent on anature of the request. For example, if there is the request sent by user102 that is indicative of an emergency, then the timer may be short(e.g., 30 seconds). If however, the request is indicative of anon-emergency (e.g., a child forgot to bring his/her lunch to school),then the timer may be set for a longer period of time. Therefore, thetimer is dynamic and is set based on a nature of the emergency. Thetimer may be configured by user 102. In another embodiment, messagesystem 112 may determine an appropriate amount of time to set the timerto based on the nature of the request sent by the user. If the nature ofthe request is critical, then the timer advances more quickly. Detailsregarding how the nature of the request is determined are describedbelow.

At step 650 it is determined whether a response to the request isreceived within the specified time period set by the timer. Messagesystem 112 determines whether a response to the request that isconverted is received after within the specified time period. If aresponse is received, the process continues to step 646. If a responseis not received, the process continues to step 652.

At step 652, the group is expanded to include other recipients and therequest that is converted into a plurality of formatted requests (andupdated location, if available) is broadcasted to each respective otherrecipients that were not listed as being a part of the core networkgroup. If no one responds to the request that is converted, then messagesystem 112 expands the core network group to include additionalrecipients and broadcasts each of the plurality of formatted requests toeach respective additional recipient that is not included within thecore network. Message system 112 queries storage 406 in order to expandthe network, as storage 406 stores all recipient information. Forexample, recipients associated with the family group may be added asadditional recipients and each new recipient is sent the request (and anupdated location, if available). If a respective formatted request doesnot exist in a format that can be received by one or more additionalrecipients, then message system 112 converts the request accordingly, asin step 606 in FIG. 6A. The group may be expanded to include newrecipients that are not previously provided in the list of recipients.User 102 may append the list to add new recipients.

The message system may determine how far to expand the core networkbased on a nature of the request. For example, in case of an emergency,message system 112 may determine that everyone in the list of recipientsshould be informed of the request and broadcasts the request that isconverted, accordingly. As described above with respect to FIG. 6A, therequest is converted such that it is in a respective format suitable forreceipt by a respective recipient. The nature of the request may bedetermined by message system 112 (or input by user device 101). If amessage is a “red alert” type message, which is highest level emergencyrequest, all recipients are contacted/alerted. If the nature of therequest is not as urgent, message system 112 may determine to expand theuser's core network to include additional recipients, but not allrecipients. A request that is not as urgent may trigger message system112 to expand the core network to include other recipients in the listof recipients 407. For example, Dennis Dudley may be added to theexpanded core network and may be contacted. In another embodiment, therecipients that are included in the buds group may be added to theexpanded core network. Each time message system 112 determines that aresponse to the request is not received, in step 654, the processreturns to step 648 and 650. If a response is still not received by asecond iteration, the core network is again expanded at step 652 toinclude more recipients in addition to the additional recipients thatwere previously added to the core network. Message system 112intelligently expands the core network to include additional recipients.At each iteration, additional recipient(s) are added and the processcontinues until a response is received. The process than continues tostep 646 upon receiving a response.

Suppose that a child forgets to bring his/her lunch to school. A corenetwork including his/her mom and dad could be contacted initially toinform them that the child forgot to bring lunch. If the mom and dad donot respond to his request after X amount of time set by a timer, thecore network expands to alert his/her siblings. If again no response isreceived, the core network expands again to include aunts and uncles,then grandparents, then neighbors, then teachers, then the schoolprincipal, etc.

User 102 may not employ a mobile device in order to send a request. User102 may use any other device that can communicate with message system112. The device can additionally be able to communicate a nature of therequest and provide a location to message system 112.

FIGS. 8A though 8F depict exemplary scenarios of a user requestingassistance, in accordance with an embodiment. In FIG. 8A, user 102employing user device 101 is lost. User 102 wants to send a request forhelp. User 102 launches a mobile application that allows a request forassistance to be sent to recipients in the list of recipients 407. User102 selects a predetermined formatted messages and/or canned statusmessage that states “I'm lost”. User device 101 may provide a graphicaluser interface that provides the user with a plurality of predeterminedformatted message and/or canned messages stored at status messagestorage 304 to select from. The messages may be sorted as a list,provided using a drop-down menu, sorted based on categories ofemergencies, etc. Upon selection of the canned “I'm lost” requestmessage by the user, the request message is transmitted to messagesystem 112. The message is communicated to intelligence module 402 whichtransmits it to message adaptor and generator 403. Message adaptor andgenerator 403 converts the message into a plurality of formattedrequests. In an embodiment, in order to convert the message, the messageadaptor and generator obtains canned messages stored in various formatsfrom message storage 405. In another embodiment, intelligence module 402directly obtains canned messages stored in various formats from messagestorage 405. Suppose that one of the recipients in the list ofrecipients is employing a mobile device capable of receiving SMSmessages. Intelligence module 402 transmits the SMS message to therecipient mobile device, user device 108. In response, user device 108responds to the request by texting back “On my way to pick you up.”Message system 112 receives the text. Since user device 108 is the firstrecipient to respond, communication with other recipients is locked outby message system 112. The other recipients are provided with a messagebroadcast stating that the user employing user device 108 is providingassistance. When the user employing user device 108 picks up user 102,he/she texts again an update message to message system 112 stating “Ipicked up 102.” The text is sent to message system 112, (which is incommunication with message status system 111) which again broadcasts thetext to the other recipients in the list of recipients 407. Along withthe text, a canned status message stored in status message storage 304may be transmitted. The canned message may state “Person X has picked upuser Y. Person X states . . . ” Person X is the person providingassistance to user Y. In this embodiment, suppose that person X is AuntBertha and user Y (user 102) is Dorothy. Message system 112 maybroadcast a message stating: “Aunt Bertha has picked up Dorothy. AuntBertha states ‘I picked up Dorothy”.

Similarly, user 102 may transmit a custom or canned status requeststating that “No one picked me up from school,” “I'm stuck in a snowstorm,” “I ran out of gas,” “I have a flat tire,” etc. In case that user102 requires a service, such as a tow truck, message system 112 maycommunicate with user 102 to obtain a credit card or other method ofpayment. In an embodiment, method system 112 may store a login to theuser's bank account or securely store the user's credit card number.Message system 112 may submit payment to the tow truck company that isthe first to reply to the user's request for assistance. This wouldencourage business to supply fast assistance to a customer requestinghelp.

In FIG. 8B, an emergency request is received by message system 112. Theemergency request may be transmitted by activation of a “red alert”request. User 102 may transmit a custom or canned request stating “I amin danger and hurt.” The nature of this request may be considered alevel 10 request or be the most critical. Along with alerting therecipients, message system 112 would forward the request to emergencyauthorities 110 along with a location of the user. If the user'slocation is changing, (e.g., if the user is kidnapped and beingtransported in a vehicle), location information is continuouslytransmitted using the tracking function so the user's real-time locationis provided to the emergency authorities. In this embodiment, userdevice 101 may go into a silent mode or other mode so that thekidnappers are not made aware that the user is trying to contactemergency authorities. When the emergency authorities receive therequest, they may provide a response message to message system 112indicating that police or ambulance personal are en route. Whenauthorities reach user 102, an update message may be sent by emergencyauthorities 110 indicating that 102 is in an ambulance headed to thehospital and the request is complete. In another embodiment, user 102may send a message that completes the request and informs others in thelist of recipients 407 that the situation has been dealt with.

In another embodiment, suppose that user 102 is in an emergencysituation and needs to inform the list of recipients 407 of theemergency. User 102 may transmit a custom request indicating that he/sheis stuck on a remote island where a tsunami is about to hit. One of therecipients may respond to the request by indicating that he has called ahelicopter company to provide a helicopter to rescue user 102. When user102 is rescued, either the helicopter company informs the recipient andthe recipient transmits an update message indicating that user 102 issafe or user 102 himself/herself transmits such a message which isprovided to the other recipients and the request is complete. In anembodiment, when user 102 transmits the request, his/her user device mayenter into a battery saving mode based on the nature of the emergency.

In FIG. 8C, user 102 activates the “red alert” request by one of themethods described above. The request may be received by a particularrecipient employing user device 108 in the list of recipients 407. Theparticular recipient may transmit a response message stating “I'mcalling 911” which is relayed to the other recipients in the list ofrecipients. When emergency authorities 110 assist user 102, emergencyauthorities 110 send an update message to message system 112 indicatingthat “Police is with 102” and the message is broadcasted to therecipients in a respective format for receipt by a respective recipientby intelligence module 402. In this embodiment, although communicationwith other recipients is locked, communication with emergencyauthorities 110 is not locked. Therefore, emergency authorities 110 canprovide a status update at any time.

Suppose that a user is uncertain whether to call emergency authoritiesor is unable to connect to emergency authorities. For example, suppose achild is witnessing a fight between two friends. The child may activatethe alert system by sending a request for assistance to his parents. Therequest may indicate that the child is witnessing a fight. The child'sparents may determine it is best to contact the authorities, once therequest is received and activate the “red alert” request. Therefore, theparents may contact emergency authorities by using the “red alert”request and emergency authorities can be deployed the child's locationto handle the fight.

In FIG. 8D, user 102 is in a non-emergency situation and is need ofassistance. User 102 is out on a blind date and transmits a requeststating “Help! My blind date is awful!” which is sent to her list ofrecipients. A recipient employing user device 108 sends a response tothe request stating “I am going to call you.” Others in the list ofrecipients are kept informed of the situation and when the recipientsends an update message stating “102 was bailed out,” the others in thelist of recipients are informed.

In FIG. 8E, user 102 is wearing user device 101. User device 101 may beclothing smart tag including a sensor that can be affixed to clothing, asmart shirt, smart watch, smart glasses, smart contact lenses, heartrate monitor, exercise watch, a smart arm band, a Bluetooth ear piece, adevice embedded underneath a user's skin, or other wearable device. User102 may activate a request by tapping on the user device once or a fewtimes to activate a tactile response, speak into a microphone thatinterprets the request, etc. In an embodiment, user device 101 may beactivated automatically based on vital intensity, heart beat, galvanicskin response (GSR), sweat levels, etc. Suppose that the user is wearinga smart shirt. The shirt may measure user 102's vitals and determinethat the vitals fall within a dangerous range. User device 101 maytransmit a request stating that “102's heart rate is high” based onmeasurement of user 102's vitals. Along with the request, the address ofthe user's house where the user is located is transmitted. The requestis transmitted to emergency authorities 110. Emergency authorities 110inform message status 112 when 911 ambulance is dispatched. Uponreaching 102's house, emergency authorities 110 provide an updatemessage that “102 is in an ambulance headed to the hospital.”

In another embodiment, if user 102 is feeling dizzy at the gym, he/shemay tap twice on the back of his/her neck to activate a Bluetooth deviceconnected to a mobile device which sends a request for medical help.Emergency authorities 110 are alerted by message system 112 to assistthe user.

In another embodiment, suppose user 102 has a disability or a conditionsuch as Alzheimer's disease. User device 101 may track user 102'slocation and if user 102 goes outside a certain range of his/herlocation, a request is broadcasted to the list of recipients. Supposeuser 102 strays too far outside his home and gets lost or drives beyonda radius of X number of miles away from his/her house and gets lots.User device 101 keeps track of his/her location and transmits therequest for assistance along with the location (which may be dynamic) sothat a family member or neighbor in the list of recipients can help.

In FIG. 8F, user 102, a child, sends a request stating “I have nolunch.” The user's mom employing user device 108 may reply back stating“I'll bring your lunch in 20 minutes.” However, before arriving at thechild's school, the mom may get a flat tire and dispatch her own requestfor assistance. In the meantime, message system 112 may unlockcommunication because the mom is unable to assist the child. The dademploying user device 104 may receive the retransmission of theformatted request or receive the mom's message and reply back “I can getyou something to eat-be there in 5 minutes.” When the dad delivers thelunch to the child, the dad may send an update message stating “102 iseating lunch.”

In another embodiment, alert system of the present application can beadded on as an application to an existing social network, a personal orfamily tracking and mapping application, a health tracker application,etc.

A high-level block diagram of an exemplary computer that may be used toimplement systems, apparatus and methods described herein is illustratedin FIG. 9. Computer 900 includes a processor 901 operatively coupled toa data storage device 902 and a memory 903. Processor 901 controls theoverall operation of computer 900 by executing computer programinstructions that define such operations. The computer programinstructions may be stored in data storage device 902, or other computerreadable medium, and loaded into memory 903 when execution of thecomputer program instructions is desired. Thus, the method steps of FIG.9 can be defined by the computer program instructions stored in memory903 and/or data storage device 902 and controlled by the processor 901executing the computer program instructions. For example, the computerprogram instructions can be implemented as computer executable codeprogrammed by one skilled in the art to perform an algorithm defined bythe method steps of FIG. 9. Accordingly, by executing the computerprogram instructions, the processor 901 executes an algorithm defined bythe method steps of FIG. 9. Computer 900 also includes one or morenetwork interfaces 904 for communicating with other devices via anetwork. Computer 900 also includes one or more input/output devices 905that enable user interaction with computer 900 (e.g., display, keyboard,mouse, speakers, buttons, etc.).

Processor 901 may include both general and special purposemicroprocessors, and may be the sole processor or one of multipleprocessors of computer 900. Processor 901 may include one or morecentral processing units (CPUs), for example. Processor 901, datastorage device 902, and/or memory 903 may include, be supplemented by,or incorporated in, one or more application-specific integrated circuits(ASICs) and/or one or more field programmable gate lists (FPGAs).

Data storage device 902 and memory 903 each include a tangiblenon-transitory computer readable storage medium. Data storage device902, and memory 903, may each include high-speed random access memory,such as dynamic random access memory (DRAM), static random access memory(SRAM), double data rate synchronous dynamic random access memory (DDRRAM), or other random access solid state memory devices, and may includenon-volatile memory, such as one or more magnetic disk storage devicessuch as internal hard disks and removable disks, magneto-optical diskstorage devices, optical disk storage devices, flash memory devices,semiconductor memory devices, such as erasable programmable read-onlymemory (EPROM), electrically erasable programmable read-only memory(EEPROM), compact disc read-only memory (CD-ROM), digital versatile discread-only memory (DVD-ROM) disks, or other non-volatile solid statestorage devices.

Input/output devices 905 may include peripherals, such as a printer,scanner, display screen, etc. For example, input/output devices 905 mayinclude a display device such as a cathode ray tube (CRT) or liquidcrystal display (LCD) monitor for displaying information to the user, akeyboard, and a pointing device such as a mouse or a trackball by whichthe user can provide input to computer 900.

Any or all of the systems and apparatus discussed herein, includingsender user device 101, user device 104, user device 105, user device106, user device 107, user device 108, message status system 111,message system 112, service provider data system 113, positioning system205, status coordination module 302, intelligence module 402, andmessage adaptor and generator 403 may be implemented using a computersuch as computer 900.

One skilled in the art will recognize that an implementation of anactual computer or computer system may have other structures and maycontain other components as well, and that FIG. 9 is a high levelrepresentation of some of the components of such a computer forillustrative purposes.

The foregoing Detailed Description is to be understood as being in everyrespect illustrative and exemplary, but not restrictive, and the scopeof the invention disclosed herein is not to be determined from theDetailed Description, but rather from the claims as interpretedaccording to the full breadth permitted by the patent laws. It is to beunderstood that the embodiments shown and described herein are onlyillustrative of the principles of the present invention and that variousmodifications may be implemented by those skilled in the art withoutdeparting from the scope and spirit of the invention. Those skilled inthe art could implement various other feature combinations withoutdeparting from the scope and spirit of the invention.

1. A method comprising: receiving a request for assistance from a useremploying a first user device; converting the request into a pluralityof formatted requests, each formatted request formatted for receipt by arespective recipient in the list of recipients; broadcasting each of theplurality of formatted requests to each respective recipient in the listof recipients; providing a location of the first user device to eachrecipient in the list of recipients; receiving an assistance response tothe request, the assistance response sent by a particular recipient inthe list of recipients; broadcasting a message to each recipient in thelist of recipients, other than the particular recipient, indicating thatthe particular recipient provided the assistance response; and uponreceiving an update message from the particular recipient, broadcastingthe update message to each recipient in the list of recipients otherthan the particular recipient.
 2. The method of claim 1, furthercomprising: locking out communication with each recipient in the list ofrecipients other than the particular recipient to prevent additionalduplicate assistance responses.
 3. The method of claim 2, furthercomprising: receiving an indication that the particular recipient hasnot completed assisting the user; unlocking communication with eachrecipient in the list of recipients other than the particular recipient;and receiving a second assistance response to the request sent by asecond recipient in the list of recipients.
 4. The method of claim 1,wherein the assistance response is received within a specified time. 5.The method of claim 1, wherein the particular recipient is employing asecond user device, the method further comprising: determining travelingdirections from the location of the first user device to a location ofthe second user device; and providing the traveling directions to theparticular recipient.
 6. The method of claim 1, wherein the request forassistance is a request for help and wherein one of the recipients ofthe list of recipients is an emergency authority.
 7. The method of claim1, wherein a portion of the list of recipients is included in a corenetwork, the method further comprising: expanding the core network toinclude additional recipients; broadcasting each of the plurality offormatted requests to a respective recipient of the additionalrecipients; and if a response to the request is not received, expandingthe core network to include more recipients in addition to theadditional recipients.
 8. An apparatus comprising: a processor; and amemory to store computer program instructions, the computer programinstructions when executed on the processor cause the processor toperform operations comprising: receiving a request for assistance from auser employing a first user device; converting the request into aplurality of formatted requests, each formatted request formatted forreceipt by a respective recipient in the list of recipients;broadcasting each of the plurality of formatted requests to eachrespective recipient in the list of recipients; providing a location ofthe first user device to each recipient in the list of recipients;receiving an assistance response to the request, the assistance responsesent by a particular recipient in the list of recipients; broadcasting amessage to each recipient in the list of recipients, other than theparticular recipient, indicating that the particular recipient providedthe assistance response; and upon receiving an update message from theparticular recipient, broadcasting the update message to each recipientin the list of recipients other than the particular recipient.
 9. Theapparatus of claim 8, the operations further comprising: locking outcommunication with each recipient in the list of recipients other thanthe particular recipient to prevent additional duplicate assistanceresponses.
 10. The apparatus of claim 9, the operations furthercomprising: receiving an indication that the particular recipient hasnot completed assisting the user; unlocking communication with eachrecipient in the list of recipients other than the particular recipient;and receiving a second assistance response to the request sent by asecond recipient in the list of recipients.
 11. The apparatus of claim8, wherein the assistance response is received within a specified time.12. The apparatus of claim 8, wherein the particular recipient isemploying a second user device, the operations further comprising:determining traveling directions from the location of the first userdevice to a location of the second user device; and providing thetraveling directions to the particular recipient.
 13. The apparatus ofclaim 8, wherein the request for assistance is a request for help andwherein one of the recipients of the list of recipients is an emergencyauthority.
 14. The apparatus of claim 8, wherein a portion of the listof recipients is included in a core network, the operations furthercomprising: expanding the core network to include additional recipients;broadcasting each of the plurality of formatted requests to a respectiverecipient of the additional recipients; and if a response to the requestis not received, expanding the core network to include more recipientsin addition to the additional recipients.
 15. A computer readable mediumstoring computer program instructions, which, when executed on aprocessor, cause the processor to perform operations comprising:receiving a request for assistance from a user employing a first userdevice; converting the request into a plurality of formatted requests,each formatted request formatted for receipt by a respective recipientin the list of recipients; broadcasting each of the plurality offormatted requests to each respective recipient in the list ofrecipients; providing a location of the first user device to eachrecipient in the list of recipients; receiving an assistance response tothe request, the assistance response sent by a particular recipient inthe list of recipients; broadcasting a message to each recipient in thelist of recipients, other than the particular recipient, indicating thatthe particular recipient provided the assistance response; and uponreceiving an update message from the particular recipient, broadcastingthe update message to each recipient in the list of recipients otherthan the particular recipient.
 16. The computer readable medium of claim15, the operations further comprising: locking out communication witheach recipient in the list of recipients other than the particularrecipient to prevent additional duplicate assistance responses.
 17. Thecomputer readable medium of claim 16, the operations further comprising:receiving an indication that the particular recipient has not completedassisting the user; unlocking communication with each recipient in thelist of recipients other than the particular recipient; and receiving asecond assistance response to the request sent by a second recipient inthe list of recipients.
 18. The computer readable medium of claim 15,wherein the assistance response is received within a specified time. 19.The computer readable medium of claim 15, wherein the particularrecipient is employing a second user device, the operations furthercomprising: determining traveling directions from the location of thefirst user device to a location of the second user device; and providingthe traveling directions to the particular recipient.
 20. The computerreadable medium of claim 15, wherein the request for assistance is arequest for help and wherein one of the recipients of the list ofrecipients is an emergency authority.